Privacy Policy

This Privacy Policy establishes the commitment of the SC Fitness Group, composed of the companies SC Fitness, S.A., holder of the legal entity number 506205193, Solinca Classic, S.A., holder of legal entity number 505200597, holder of legal entity number 513982612 and Solinca Light, S.A., holder of legal entity number 510773770, Urban Fit Maia – Gestão de Health Clubs, Unipessoal, Lda., holder of legal entity number 513 762 841, Urban Fit Foz – Gestão de Health Clubs, Unipessoal, Lda., holder of legal entity number 514 783 141, and E-Fit, Unipessoal, Lda., holder of legal entity number 514 363 002, all with registered offices at Lugar do Espido, Via Norte, 4470-177 Maia, with its stakeholders (e.g. customers, employees, suppliers) in the protection of the personal data for which it is responsible, aiming to contribute to strengthening and consolidating the relationship of trust and proximity it has with them, through clear and transparent communication of what it does with these data and what rights it recognises to the respective holders and how they can exercise them. SC Fitness Group acts in strict compliance with the principles written in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation) and applicable data protection legislation, in all personal data processing activities under its responsibility. The Privacy Policy is framed in the regulatory body for the protection of personal data of all the companies that make up the SC Fitness Group, which includes standards and procedures for the management of the security and privacy of personal data. The SC Fitness Group processes personal data through various operational and technical means to support the activities of its business processes.

 

  1. Our privacy commitment

The SC Fitness Group operates on the basis of trust and transparency. This commitment carries over into our day-to-day relationship with our customers. The privacy and security of the data you entrust to us is a priority for us. We are committed to only collecting, storing, processing, transmitting or deleting your personal data transparently and in a way that is essential to provide you with the best services. We will inform you about how we use your personal data and for what purposes, ensuring that we collect, share and store your personal data with reference to best practices in the field of security and protection of personal data.

When your personal data is collected, stored, processed, transmitted or deleted by other organisations, we require the same level of privacy and security.

We want you to feel confident that your personal data is safe with us, as we will always be committed to protecting your privacy, and we take our responsibilities with regard to the protection of your personal data with great seriousness and commitment.

Whenever you have any questions about the use of your personal data, we will be available to help you through the e-mails data@solinca.pt regarding Solinca clubs and data@element-fitness.pt regarding Element Clubs.

 

  1. Who is Responsible for Your Personal Data

Each of the SC Fitness Group companies is responsible for the processing of your personal data in accordance with the General Data Protection Regulation and the complementary legislation on personal data protection in force in the countries in which it operates, in relation to the clubs it operates.

 

  1. Personal Data We May Collect

In this Privacy Policy, the term “Personal Data” means the set of information that relates to you and that allows us to identify you, directly or indirectly. Your personal data may include, for example, your name and your contact details (e-mail and telephone). We may also receive your personal data from other companies, in particular when they collect, process or store it under a service contract. SC Fitness Group companies may collect the following categories of personal data:

  • a) For costumer management purposes: i) customer identification data: name; age; date of birth; address; VAT number; identification document; contract number; name, address and identification document of the legal representative, Customer number; gender; photograph; profession; e-mail address; mobile phone/telephone number, level of physical activity. ii) customer access data to the club and activities: fee and membership fees; registration club; start, renewal and end dates of membership; years of membership, transfers, cancellations or suspensions; modalities; purpose of membership and desired services; profile; promotions and discounts; services used and booked, dates, balances, frequency and duration; entries and exits; date of physical assessments; date of last visit to the club; attendance of group lessons; form of payment and revenue allocation centre; Continente and/or Sportzone card number, if applicable; entity with which you have an employment relationship, if registration is made under a corporate contract; contact record; assessment of level, techniques and progression in the case of swimming services. The lawful basis for processing this data for this purpose is the performance of a contract.
  • b) For the purpose of providing nutrition services: family and personal medical history, lifestyle, anthropometric measurements, history, dietary prescription and marital status. The lawful basis for processing this data for this purpose is that provided for in Article 9(2)(h) of Regulation 2016/679 of the European Parliament and of the Council of 25 May;
  • c) For the purpose of billing management: due date of amounts due; number, value and date of the accounting document; discount values; description of services and quantity; reason for cancellation; status of the document. The lawful basis for processing this data for this purpose is the performance of this contract;
  • d) For payment and collection management purposes: transfers; payment methods; date and status of payments and total amounts paid; for direct debit collection purposes: date, file issue number, type, periodicity, DD/SEPA reference, IBAN, collection status, amount and fee. The lawful basis for processing this data for this purpose is the performance of this contract;
  • e) For the purpose of complaints management: data contained in the complaint form: name, address, nationality, telephone number, identification document, e-mail address, reason for complaint, copy of the complaint itself and signature. The lawful basis for processing this data for this purpose is the fulfilment of legal obligations;
  • f) For the purpose of suggestion management: reason/content of the suggestion, data contained in the satisfaction survey. The lawful basis for processing this data for this purpose is our legitimate interest in knowing the level of satisfaction of your customers;
  • g) For direct marketing purposes: name, email address and telephone/mobile phone number, as well as, where applicable, the data used for the purpose of customer management, complaints management and suggestion management, for the purpose of segmentation and targeting of advertising campaigns according to customer preferences. The lawful basis for processing this data for this purpose is the legitimate interest of the organisation in promoting its services to its customers;
  • h) For customer retention purposes: data used for the purpose of customer management, complaint management and suggestion management. The lawful basis for processing this data for this purpose is our legitimate interest in knowing the preferences of its customers and users, analysing the profile of customers and possibly targeting them with communications, promotions and offers;
  • i) For the purpose of managing potential customers: name, e-mail, mobile phone, nearest club, and reason for contact. The lawful basis for processing this data for this purpose is the consent of the data subjects;
  • j) For the purpose of sending newsletters: e-mail. The lawful basis for processing this data for this purpose is the consent of the data subject;
  • k) For the purpose of managing the Book Your Training Platform: data used for the purpose of managing access to Clubs. The lawful basis for processing this data for this purpose is the performance of a contract;
  • l) For the purpose of using the 3D Styku body assessment platform: physical assessment data for the purpose of assessing body measurements and performing prediction of values such as body fat, weight (fat), weight (fat-free), ACE classification (fat percentage), Mayo Clinic classification (body fat), Basal Metabolic Rate and Caloric Expenditure, risk range, body measurements relating to biceps, calves, chest, upper arms, hips, thighs, waist, neck, waist-to-hip ratio, abdominal circumference. The lawful basis for processing this data for this purpose is the consent of its customers.

 

  1. How and why we use your personal Data

We use your personal data for the following purposes:

  1. a) Direct marketing – to inform you about news and offers that may be of interest to you, through newsletters or other informative communications;
  2. b) Management of Customers and potential Customers – to respond to their request for contact and/or information;
  3. c) Supplier management – to fulfil our obligations under supply and service contracts we enter into.

 

  1. How long we keep Your Personal Data

Personal data shall be kept for the statutory limitation periods underlying the respective rights, for the statutory periods for keeping accounting and billing records, and for the statutory periods for keeping and archiving complaints. With regard to personal data which are not required to be kept for the purposes referred to above, they shall be kept until such time as the purposes for which they were collected and processed cease to be valid. For the purpose of direct marketing, the data will be kept and used for those purposes for a period of 2 years after the expiry of the last of the contractual relationships maintained with the SC Fitness Group entity concerned. If, on the date of deletion of the data, there are open questions or disputes, the data will not be deleted insofar as they are necessary for Solinca to exercise its rights, judicially or extrajudicially. In the case of data whose processing depends on the consent of the data subject, they are kept until the withdrawal of such consent, without, however, compromising the lawfulness of the processing carried out on the basis of the same consent previously given. Once the maximum retention period has been reached or your consent has been withdrawn, where necessary, your personal data will be anonymised or securely destroyed/deleted.

 

  1. With whom we may share your personal data

In some cases, we may disclose your personal data to other organisations in connection with services they provide, such as software management, provision of fitness-related services or targeting of advertising campaigns based on habits and preferences. In such cases, we require them to have appropriate security measures in place to protect your personal data.

Your data may be shared between the companies of the SC Fitness Group, S.A., in which case personal data will be communicated solely for administrative management purposes.

Where required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

 

  1. How You Can Exercise Your Personal Data Protection Rights

In certain circumstances, you have the right to access or request from us:

  1. a) additional information about our use of your personal data;
  2. b) Your personal data;
  3. c) That we pass on your personal data that you have provided to us to another organisation;
  4. d) to update your personal data;
  5. e) to erase your personal data;
  6. f) to object to the processing of your personal data;
  7. g) Limiting the way we use your personal data while we correct it or clarify any doubts about its content or the use we make of it;
  8. h) The provision of a channel for you to challenge decisions based on your personal data.

You also have the right to withdraw or amend, at any time, the consent you have given us to use your personal data where this is the lawful basis for doing so, without jeopardising the lawfulness of the processing carried out on the basis of such consent.

The exercise of these rights is excepted when your personal data are used to safeguard the public interest, in particular in cases of detection and prevention of crime, or when they are subject to professional confidentiality.

To exercise your personal data protection rights or if you have any questions about how we use your personal data, please contact us at dados@solinca.pt and dados@element-fitness.pt. You can also contact our Data Protection Officer at dpo@scfitness.pt. If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you may submit a complaint to the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º, 1200- 821 Lisboa – Telephone: +351213928400 – Fax: +351213976832 – E-mail: geral@cnpd.pt.

 

  1. How We Protect Your Personal Data

We have a variety of information security measures, in line with national and international best practices, to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorised access and disclosure, loss, improper or inadvertent alteration, or unauthorised destruction. In terms of information security, we are committed to continuous improvement in our daily activities. Among others, we highlight the following measures:

  1. Restricted access to your personal data only by those who need it for the purposes we have set out above;
  2. Storing and transferring personal data only in a secure manner;
  3. Implementation of mechanisms to ensure that the integrity and quality of your personal data is safeguarded;
  4. Monitoring of information systems in order to prevent, detect and stop the misuse of your personal data;
  5. Redundancy of personal data storage, processing and communication equipment to avoid loss of availability.

Where required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

 

  1. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time, which will be publicised through the websites www.solinca.pt and www.element-fitness.pt.